FAQ

Our website includes a free AI-powered PD measurement tool at /pd-measure. It uses your phone camera with three automatic fallback methods: ChArUco calibration board (highest accuracy), bank card reference, or iris-based estimation. The measurement generates a downloadable PDF report you can use when ordering prescription lenses.

Standard warranty is 12 months from shipment covering manufacturing defects. Extended 24-month warranty is available for enterprise orders. Our support team provides remote diagnostics via the glasses' built-in diagnostic mode, and we maintain regional service centers in North America, Europe, and Southeast Asia.

Sample orders ship within 3–5 business days. Production lead time is 15–25 days depending on order volume and customization. We offer EXW, FOB, and CIF shipping terms with DHL / FedEx / sea freight options.

All voice and image data is encrypted end-to-end (AES-256). Users can enable local-only processing mode where no data leaves the device. For enterprise deployments we support on-premise AI inference servers and comply with GDPR, HIPAA, and China's PIPL regulations.

Our frames accept standard CR-39, polycarbonate, and high-index (1.67 / 1.74) prescription lenses. We partner with major lens labs worldwide and can include blue-light filtering, photochromic, or progressive lens options.

Yes. We provide full OEM and ODM services including custom lens prescriptions, branded frame designs, private-label firmware, and enterprise MDM (Mobile Device Management) integration. Minimum order quantities start at 100 units for standard models and 500 units for fully custom designs.

Typical battery life is 6–8 hours of mixed use (AI queries, camera, display). Standby time exceeds 48 hours. The glasses charge via a magnetic USB-C dock; a full charge takes approximately 90 minutes.

Yes. The built-in translation engine supports real-time speech-to-text and text-to-speech across 40+ languages. Translations appear as a translucent overlay on the lens or through the bone-conduction speaker. Latency is under 500 ms on a stable Wi-Fi or 4G connection.

Four core verticals: (1) Trade Series — warehouse picking, inventory scanning, remote expert guidance. (2) Healthcare Series — patient vital monitoring, surgical telepresence, medical record dictation. (3) Education Series — AR classroom overlays, real-time translation for international students. (4) Travel Series — live subtitling, landmark recognition, itinerary assistance.

Our smart glasses integrate GPT-based large language models for real-time conversational AI, multimodal vision recognition (object detection, text OCR, scene analysis), and on-device speech processing. The AI engine supports 40+ languages and works both online and in offline fallback mode.